Framed Originals and Custom Orders Because of the individual effort that goes into making a piece of WordPowerArt®, we prefer to communicate directly with our customers, especially for original and custom pieces. We will try to keep the process as simple as possible, since we understand that many online shoppers like to just click and buy. The nature of our product, however, sometimes require that we speak with you, or communicate viaemail, before the purchase is made, if only to give you an estimate of the cost. (Please note that a partial payment is required for all custom pieces.) If the piece does not already exist, this also allows us the opportunity to tailor it more specifically to your needs.If the piece is listed "available" on the site, you can order it with the order form but you may want to contact us anyway, as it may have just been sold.
Prints, Cards, Magnets & T-Shirts Order prints, cards, magnets and t-shirts by emailing us; calling us at (201) 370-2974; or downloading the order form and mailing it to us at WordPowerArt, c/o Power Communications, P.O. Box 343, Cliffside Park, NJ 07010 with your check, money order or credit card information. Holiday & Special Occasion Orders When ordering existing WordPowerArt® (i.e., prints, cards and magnets) for a major holiday, you should contact us as early as possible and cushion in more time for shipping and delivery, since these are busy periods for both delivery service providers and WordPowerArt®.You should also allow sufficient time when ordering a piece for a special occasion, such as a graduation or wedding, as this is likely to be a custom piece. We would want to discuss details with you, and then we would need enough time to design, handcraft, and ship the item out to you.
Wholesale Orders Wholesale orders are welcome.Please contact us for more information.
Payment Methods We accept major credit cards (Visa, MasterCard, American Express, Discover), personal checks or money orders. Your credit card information can either be mailed to us if you order by mail, or it can be taken over the phone with a phone order. Checks/money orders should be made payable to Power Communications, the parent company. After You Have Placed Your Order An email will be sent confirming the order, shipping details and all applicable charges.If an item is significantly delayed, payment will not be charged until the order is shipped.Custom order items may require different arrangements, which will be explored at the time of inquiry.
Shipping In-stock items generally ship within 48 hours after the order is received.Orders paid for by check will be shipped when the check has cleared.We will alert you as soon as possible by email or telephone if your order will be delayed, as well as provide an expected ship date.When the order is shipped, we will send you an email with the tracking number. Please be assured that all WordPowerArt® pieces will be sufficiently wrapped and insulated to provide maximum protection during shipping. Shipping and Handling Rates We ship only to the continental United States, using the U.S. Postal Service's Priority Mail Flat Rates; the post office guarantees a 2-3 day delivery.Currently, domestic Priority Mail Flat Rates are:
Envelope - $4.80 9-1/2"x12-1/2 (for cards & 8"x10" prints) Small Flat Rate Box - $4.80 8-5/8"x5-3/8"x1-5/8" (for magnets, but no more than two) Medium Flat Rate Boxes - $9.85 8-1/2"x11"x5-1/2" (for originals up to 8"x10", 8"x10" prints and three magnets or more) 11-7/8"x13-5/8"x3-3/8" (for originals up to 8"x10" and multiple prints, cards and magnets) Large Flat Rate Box - $13.50 12"x12"x5-1/2" (for more than one original up to 8"x10" and medium-to-large orders of prints, cards and magnets)
Except for shipment of pieces larger than 12"x12", you can pretty much determine what your shipping cost will be. Anything larger than 12"x12" (an 11"x14" framed piece, for example) will, of course, cost more -- as well as shipments by FedEx or UPS should you request them. We will always give you an estimate for these services in advance of the shipment.
Rush Orders SomeWordPowerArt® items are more popular than others. Unfortunately, due to the handcrafted nature of our originals and custom pieces, adequate time is required to make them. Many of our customers understand this, but we are also aware that some orders are primarily for gift giving and we understand the disappointment when friends and family can't receive their thoughtfully selected gift in time for the special day. If you are interested in giving the perfect gift that we cannot make in time to meet your deadline, we suggest some alternatives: a gift card can be included with a personalized message that describes the item you selected for them; or we can accept your payment details and then send a message in a nice gift envelope that describes the item and state the expected delivery time. We will work through the details with you on those occasions.
Rush Charges We offer rush delivery in less than three days (assuming the product is available) for an additional $15.95, or overnight delivery on the next business day for an additional $22.95 charge. (These rates apply to items under five pounds only.) Expedited shipping is for in-stock items only, and cannot be shipped to P.O. boxes.
Caring for Your WordPowerArt® Your original or custom WordPowerArt® piece should be handled with the same care as that given a piece of porcelain or china. We work extensively with gems, stones, shells, beads, and other small ornaments; if left alone, they will remain in place. That said, we will send you a few extras of whatever gems, stones, shells, beads, etc. we use to handcraft your piece should you need to replace them (a small spot of glue should adequately hold them in place). In caring for your piece, you should also not place it in direct sunlight or in a windy environment that could cause particles of dirt to attach to the piece's canvas-like surface.
Guarantees and Returns Assuming that you have followed the steps above and taken proper precaution with your WordPowerArt® piece, we will stand behind our work and offer a 100% guarantee for items damaged while in transit. However, you must notify us within 48 hours after receipt that you have damaged goods. Please hold the original packing materials and damaged merchandise for inspection; otherwise no replacement or refund can be honored. We will give you return shipping information and work through the return details.
Our Privacy Policy We are deeply committed to respecting and protecting the privacy of our customers and visitors to the site, so we don't collect information about you without your knowledge. Where information is collected, as when a guest fills out a visitor feedback form, we will use that information for our mailing list (which we do not sell to or share with others) and for posting some of your positive feedback in our Testimonials section -- but only with your permission, and we do not include full names, email addresses or home/business addresses (although we may list cities and states).
Questions If you have any questions at all, please do not hesitate to contact us. We look forward to doing business with you.
